Contact Us
For questions or general inquiries, please use the contact form below, and a VH associate will respond in 24 hours or less.
Identify, understand & respond to alerts faster
Faster detection of alerts, comprehension of them, and correction
1007 N Orange St. 4th Floor Suite #2736, Wilmington, Delaware 19801, United States
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Frequently Asked Questions
First and foremost, VirtualHelpDesk is adept at preventing your company from splurging on expensive or useless technologies. We negotiate contracts on behalf of each and every one of our customers, so we have extensive industry knowledge and can frequently offer advice on how to reduce unnecessary line items and obtain greater discounts by inducing vendors to compete by offering more favourable conditions. Second, Virtual Helpdesk can maximise its current investments by using best practises for equipment refreshes to find ways to reuse, recycle, and prolong the useful lives of computers that may have previously been abandoned.
Although Virtual Helpdesk prefers not to use “bleeding-edge” technologies, we have been able to keep our customers as far ahead of the curve as they’d like (via our Technology Advisor Program and other forms of cultural and organisational engagement). However, we also have a culture of sharing best practises and cutting-edge technologies, which keeps our on-site technologists ahead of the IT curve and, by extension, all of our customers. This is primarily driven by the Professional Services CIO/COO/ARM relationships that enable our customers to benefit from what other customers are doing.
- Do what you do best and let us handle the rest if IT is not your primary business.
- You might be able to accomplish any two of the aforementioned competitive aspects by hiring your own internal personnel, but often not all three. As opposed to this, working with a reputable local IT provider allows you to excel in all three areas of IT while also enjoying the comfort of having people who live in your community and behave as if they were your employees. You also gain access to a team of specialists who are familiar with your neighbourhood and are available whenever you need them.